About the Halogen Reloadable Prepaid MasterCard® Check Cashing Card:


Just "click" a question for the answer.

Cashing and loading a check to your Card



Temporary Card



Using your Personalized Card



Adding a Second Card



Adding money to the Card



Direct Deposit



Tax Refund


ATTENTION CARDHOLDERS: As of June 17, 2014, we will not accept federal tax refund direct deposits to your card for the remainder of 2014.  We will begin to accept federal tax refund deposits again in 2015.

Card Fees



Your Balance and Transaction History



Card Expiration/Canceling



Account Alerts



Halogen Check Cashing Mobile



FAQ’s


About the Halogen Reloadable Prepaid MasterCard® Check Cashing Card


What is the Halogen Check Cashing Card?

The Halogen Check Cashing Card is a prepaid MasterCard card that you can use anywhere Debit MasterCard cards are accepted. There's no line of credit associated with your Card. It's a prepaid card. Once you call or go online to set up your Personalized Identification Number (PIN), your card can be used to withdraw cash at ATMs. The Card can also be reloaded (more money can be added to it). Your purchases and ATM withdrawals are debited from your Card balance. Balance, spend and reload limits apply. Your card cannot be used in Countries where applicable law requires us to block card use or where we find it necessary to block card use due to fraud and similar concerns. Please consult the Cardholder Agreement and these FAQ's for information on how to get the most from your new Card.

What is a prepaid card?

Prepaid cards, also called reloadable prepaid cards, can be used as an alternative to cash, credit cards and checking accounts. They allow cardholders to manage thier money without the fear of unknown overdraft fees or credit card debt, and can be used to shop in store or online.

Prepaid cards can generally be loaded with cash at participating retail stores, or with paychecks and government benefits through direct deposit. Prepaid cards are gaining in popularity because they are convenient, safer than cash and for some users better than a checking account or credit card.

Why is it called "Halogen" and who is this new card form?

The new Halogen card was created with a partnership between Kmart and Green Dot Corporation. The card is issued by Green Dot Bank, member FDIC, and was designed for customers who want alternatives to checking accounts, credit cards and cash.

The "Halogen" brand was inspired by kmart's "Blue Light Special"- a brand known for excitement, savings and fun.

How is the Halogen Check Cashing Card different than a Gift Card?

Unlike gift cards, Halogen Check Cashing Cards can be personalized in your name, allow you to make ATM withdrawals in addition to making purchases, and are reloadable.

How is the Halogen Check Cashing Card different than a Credit Card?

The Halogen Check Cashing Card is prepaid, which means you need to add money to your Card in order to use it. It does not offer a line of credit like credit cards.

How is the Halogen Check Cashing Card different from the Halogen Prepaid Card?

The Halogen Check Cashing Card has the same fees as the Halogen Prepaid Card, with the exception of the initial purchase fee. There is no charge to get a Halogen Check Cashing Card when you cash a check at Kmart and load it to your new card. However, standard Kmart check cashing fees will apply. The Halogen Check Cashing Temporary Card can also be used to get cash at ATMs and for PIN transactions. Just set-up your PIN by following the instructions on the package.

Does buying or using this Card build my credit rating?

No, it is a prepaid Card. Because no credit is granted and no payments are required, this Card does not build credit history.

If I have bad credit can I still get a Card?

Yes, there is no credit check to obtain a Halogen Check Cashing Card.

Where can I get a Halogen Check Cashing Card?

You can get a Halogen Check Cashing Card at limited Kmart stores only. Go to kmart.com or call your nearest Kmart to see if your store offers this service.

How old do you have to be to use the Card?

You must be at least 18 years old to register as a primary cardholder. Any second cardholder must pass the verification process in order to receive and use a personalized second card.

Can I buy and register more than one Card?

Yes. In addition to your Personalized Card, you have the option of requesting a second Personalized Card to give to a friend or family member. A second card fee may apply. However, the second cardholder will need to provide his or her personal information and successfully pass identity verification. Green Dot may limit the number of Cards issued to you at its sole discretion

Cashing and loading a check to your Card


What is required to cash a check at Kmart and load to my Halogen Check Cashing Card?

To cash a check, you must provide your name, address, date of birth, your Social Security Number, phone number and other information that will allow us to identify you. You also must be at least 18 years old to cash a check at Kmart and to get a Halogen Check Cashing Card.

What Kinds of checks can be cashed at Kmart?

See your Kmart store for their check acceptance policy.

What does it cost to cash my check at Kmart and load to my Halogen Check Cashing Card?

Standard Kmart check cashing fees apply. Visit a Kmart store for details.

Can I cash more than one check to the Halogen Check Cashing Card?

Yes. Your Halogen Check Cashing Card may be reloaded again and again with funds from checks that are cashed at select Kmart stores that offer Halogen Check Cashing Card loading services.

Will the full value of my check be loaded to my Halogen Check Cashing Card when I cash a check at Kmart?

The total amount of your check, less any applicable Kmart check cashing fees, rounded down to the nearest $20 will be loaded to your Card. You will receive any remaining balance in cash. Minimum load is $20.

Your Temporary Card


What is the Temporary Card?

Halogen Check Cashing Cards are found at limited Kmart stores that also provide check cashing services. When you cash a check at these stores you can choose to load the value of the check to a Halogen Check Cashing Card (fees apply). There is a Temporary Card in the package you receive. You can use the Temporary Card to pay for purchases and reload with cash (after successful identity verification) before your personalized card arrives in the mail. The Temporary Card and the Personalized Card are not intended for gift card use.

Where can I use my Temporary Card?

Your Temporary Card can be used at U.S. merchants where Debit MasterCard is accepted. It can be used at stores for PIN-debit and signature purchases. For signature purchases, all you have to do is select "credit" at the register and sign. You can also make purchases online and over the phone. The Temporary Card or number cannot be used for any cash withdrawals, or merchants outside the U.S. (including foreign websites).

Is there any place I cannot use my Temporary Card?

Temporary Cards cannot be used for any cash withdrawals or to make purchases outside of the US, including purchases made online or over the phone with companies that are outside of the US. Personalized cards can be used to withdraw cash and for foreign purchases.

Using your Personalized Card


How long does it take to receive my Personalized Halogen Check Cashing Card in the mail?

You will receive your Personalized Card 7-10 business days after you load your first check to your card at a Kmart location. Cards are shipped first class U.S. Mail the next business day after registration. You can use your Temporary Card to make purchases while you wait for your Personalized Card. After activation of the Personalized Card, the amount on your Temporary Card will automatically be transferred to the Personalized Card and you will no longer be able to use the Temporary Card.

Do you offer rush delivery?

Yes, rush delivery is available for a fee of $15.00.

Is my Personalized Card ready to use when I receive it?

No, for your protection you need to go to www.HalogenPrepaid.com/activate or call 1-866-652-4619 to activate your Personalized Card.

Is there any place I cannot use my Personalized Card?

Halogen Check Cashing Cards cannot be used for online gambling. Halogen Check Cashing Cards are also not designed for business use.Your card cannot be used in countries where applicable law requires us to block card use or where we find it necessary to block card use due to fraud and similar concerns

Can I withdraw money from an ATM?

Yes. You will select a 4 digit PIN (personal identification number) when you activate your Personalized Card. Please note ATM fees may apply; please see your Cardholder Agreement for more information.

What can I do if I forget my ATM PIN?

If you forget your PIN or would like to change it, you can do so online by clicking here or by calling Customer Support at 1-866-545-4752.

Can I spend more money than I have on the Card?

No. But sometimes, due to the way transactions are processed, a merchant will accept your Card even though you didn't have enough money on it. This happens only rarely, but if it happens, you are still responsible for this payment. Please refer to the Cardholder Agreement for more information.

Are there any overdraft penalty fees?

No, there are no overdraft penalty fees.

Can I use my Card to pay for automatic monthly payments (i.e., gym memberships, cable TV, cell phone bill, etc)?

Yes you can, but only from your Personalized Card. However, it is your responsibility to make sure you have enough funds available on your Card each time the recurring transaction is due. These merchants may suspend or cancel your service if you don't have enough money left on your Card when they attempt to charge the monthly payment. This could be dangerous if the recurring charge is for an essential service.

Can I use the Card to rent a car?

Your prepaid Card may be used to rent a car, but rental car companies "authorize" (have money held) for much more money than the actual cost of the rental car. The reason is that the rental car company won't know if they need to charge you for additional expenses like gas, car damage and extra days until you return the vehicle. These authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement. This means that you might not have access to these funds for as long as 90 days. To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of prepaid cards.

What if someone steals my Card or uses it without permission?

If you lose your Card or believe it to be stolen, you must immediately report your Card lost or stolen, click here to report your Card lost or stolen. You can also call 1-866-545-4752 to report your Card lost or stolen. We will cancel your Card and transfer the funds from that Card to a new Card that will be sent to you. A fee for a replacement Card may apply, please see your Cardholder Agreement.

Adding a Second Card


Can I get a second Card for the same account to share with a friend or family member?

Yes. In addition to your personalized card, you have the option of requesting a second personalized card to give to a friend or family member. The second card will be personalized with the secondary cardholder’s name on it. Both your card and the second card will have the same account number; so both cards will have access to the available funds loaded to the account. There is no charge to add a second card to your account and there is no additional Monthly Charge for the second card. Please note that that the original cardholder will be responsible for all transactions, even those in excess of funds on the card and/or those conducted by a secondary cardholder. You can request a second Card by clicking here.

Adding Money to the Card


How do I add more money to my Personalized Card?

Enroll in direct deposit! Direct deposit is the free and easy way to reload your Personalized Halogen Check Cashing Card! Your funds are immediately available on your Halogen Check Cashing Card on payday. Click here to learn more. Besides direct deposit, you can also reload your Card by going to a participating retailer or setting up an online reload from your bank. Fees may apply for non-direct deposit reloads. Temporary Cards are reloadable, only after card registration and successful verification of the customer's personal information.

How do I reload my Card by going to a retailer?

There are two easy ways to reload your card at a retailer.
  1. Reload with just a swipe at Kmart: Simply bring your card to a Kmart store register along with funds you would like added to your card. The store associate will swipe your card to apply the funds. A $3.95 service fee will apply.
  2. Reload with a Green Dot MoneyPak: You can also reload at thousands of participating retailers by purchasing a Green Dot MoneyPak. MoneyPaks can usually be found in the same section where prepaid cards are sold. Give the cashier the MoneyPak along with the money you wish to load onto the Card. After the cashier has loaded the funds to the MoneyPak go to www.HalogenPrepaid.com or call 1-800-GREENDOT to apply the funds to your Card. Most retailers charge $4.95 for this service in addition to the amount you wish to load onto the Card. For more information, click here.

If I bought my Card at one store, can I reload it at a different store?

Yes. Click here to find other participating retailers in your area.

Is there a limit on how much I can load onto my Card?

Yes. The initial load limit is $2,000. The daily per Card reload limit is $2,500. The maximum amount you can load per check is as follows: Government Checks $2,000; Two-party Personal Checks $400; Payroll and Other Checks $1,500. This applies to initial and subsequent loads. We, in our sole discretion, may accept loads through direct deposit in excess of these limits.

What is the maximum balance I can have on my Card?

The maximum balance is $2,500, or $$10,000 if you use your card for direct deposit. We, in our sole discretion, may allow balances in excess of these limits if the Card is loaded through direct deposit.

Direct Deposit


How do I begin using Direct Deposit?

The process is easy! There are two ways to enroll—one for federal government benefits, and a second for paychecks, state government benefits, and other sources of income.

Method 1: Federal Government Benefits
  1. Verify that you currently receive one of the following government benefits in your name and Social Security number. (Please note that the government benefit payment must be in the same name as the cardholder.)
    1. Social Security
    2. Supplemental Security Income
    3. Veterans Compensations and Pension (Veteran's Education/MGIB, Education/Selected Reserve, Vocational Rehabilitation, and Life Insurance must currently use Method 2 below)
    4. Federal Civil Service (Retirement/ Annuity)
  2. Call our Direct Deposit Hotline at (866) 795-7974. By answering a few simple questions, we can help you submit your direct deposit enrollment request electronically to the U.S. Treasury. There is no paperwork to fill-out or submit.
  3. Once your request has been processed, you will normally start receiving your pay on your card within 1 to 2 pay periods.
Method 2: Paychecks, State Government Benefits and Other Sources of Income
  1. Ask your payroll or benefits office if they offer Direct Deposit. If they do, simply log-in to your account and click the “Add Funds” menu option. Select “Direct Deposit” to get started, and we will create a personalized direct deposit form for you.
  2. Fill out the Direct Deposit form and give it to your payor and they will enroll you.
  3. Once you've submitted your form, you will normally start receiving your pay on your card within 1 to 2 pay periods.

Do I have to Direct Deposit my entire paycheck? How much of my pay can I elect for Direct Deposit?

With the exception of certain federal government benefit payments, you can elect to have as much or as little of your paycheck or benefits payment deposited to your Halogen Check Cashing Card as you like. The choice is completely yours, and you can cancel or change the amount of your Direct Deposit at any time.

However, if you enroll in Direct Deposit for Social Security, Supplemental Security Income, Veterans Benefits, or Federal Civil Service, the entire amount of your benefit payment must be deposited to your Halogen Check Cashing Prepaid Card. You can cancel the Direct Deposit of your federal government benefits at any time, but you cannot change the amount of your federal benefits Direct Deposit.

How can I be sure the deposit was made?

You can review your Transaction History online to ensure the deposit was made. You can also call our automated Halogen Support Line at 1-866-545-4752 to hear your most recent direct deposit amount and date. In addition, your payor will usually give you a payment stub or notice that lets you know the amount of the payment deposited to your account.

My direct deposit was supposed to be deposited today, but I don't see it on my available balance. What happened?

The exact time of day that your paycheck is deposited onto your Card might vary from payday to payday. If you are concerned about the status of your direct deposit please follow these steps:
  1. Contact your payor to verify that the direct deposit was sent. If so, ask them for the TRACE # of your direct deposit transaction.
  2. Once you have the TRACE #, call Halogen Customer Support toll-free at 1-866-545-4752 and we will investigate the transaction. NOTE: If you have recently reported your Card lost or stolen please make sure to tell the Customer Support Specialist when you call.
  3. We will get back to you within 48 business hours with the status of your direct deposit.
If you enrolled in Direct Deposit for federal benefits, you should contact the agency that administers your benefit.
  • 1Social Security and Supplemental Security Income: Contact the Social Security Administration at 1 (800) 772-1213 or visit the Social Security website
  • Veterans Benefits: Contact the Department of Veterans Affairs at 1 (877) 838-2778
  • Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 1 (888) 767-6738

How do I cancel my Direct Deposit?

To cancel your Direct Deposit, you must contact your employer or the payor of your benefits. They will tell you how to cancel the service. Cancelling Direct Deposit will in no way impact the use of your Halogen Check Cashing Card.

For information on how to cancel Direct Deposit on your federal benefits, click here or contact the agency that administers your benefit.
  • Social Security and Supplemental Security Income: Contact the Social Security Administration at 1 (800) 772-1213 or visit the Social Security website
  • Veterans Benefits: Contact the Department of Veterans Affairs at 1 (877) 838-2778
  • Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 1 (888) 767-6738

Can I stop using Direct Deposit and still keep my Card?

Yes. If you decide you no longer want to use Direct Deposit, just contact your payor. They will tell you how to cancel the service. Canceling direct deposit will in no way impact the use of your Halogen Check Cashing Card.

Can tax refunds for other people be direct deposited to my card?

No. In accordance with IRS guidelines you can direct your refund to your card; you cannot direct your refund to someone else’s card. If we receive a tax refund intended for individuals other than the cardholder, the refund will be rejected and/or your card may be blocked, pending additional verification. For more details from the IRS about tax refunds, click here.


Tax Refund


How can I get my tax refund Direct Deposited to my card?

Having your tax refund automatically deposited to your card is easy! When you fill out your tax return, simply enter your card's routing and direct deposit number in the space provided on your tax form. Note that for direct deposit and tax refund purposes, your card is designated as a "checking" account, check that box on your tax form.

How do I check the status of my tax refund?

We do not have the status of your tax refund. The IRS provides estimated dates for when federal refunds will be sent. If you have not yet received your refund and would like to check the status, please visit the IRS web site at www.irs.gov and select "Where’s My Refund" or call the IRS Refund Hotline at (800) 829-1954.
For information about your state refund, please contact your state government agency.

Can I receive tax refunds for other people on my card?

No. In accordance with IRS guidelines you can direct your refund to your card; you cannot direct your refund to someone else's card. If we receive a tax refund intended for individuals other than the cardholder, the refund wil be rejected and/or your card may be blocked, pending additional verification. For more details from the IRS about tax refunds, click here.


Card Fees


What are the Card fees?


Here is a complete schedule of the Halogen Check Cashing Card fees:
Fee Type Fee
Initial Purchase $0.00 with Kmart check cashing transaction.
Standard Kmart check cashing fee will apply.
Monthly Charge $5.95. Waived in any monthly billing cycle when you load at least $1,000 to your Card or have 30 posted purchase transactions (excludes all ATM declined withdrawals, ATM balance inquiries and teller cash withdrawals).
ATM Withdrawal
& Teller Cash Withdrawals
  • $0.00 at in-network* ATMs
  • All other ATM withdrawals: $2.50**
  • Teller cash withdrawal: $2.50
Balance Inquiry at Non-Network ATMs $0.50
Reload at Retail Location
  • Swipe reloads at Kmart stores:$3.95.
  • All other Retailer reloads: price varies by Retailer, up to $4.95.
Lost/Stolen Card Replacement $3.95
Foreign Transactions (see paragraph titled "Foreign Transactions") 3% of total transaction amount
Foreign Transactions. If you conduct a transaction in a currency other than U.S. dollars, the merchant, network or card association that processes the transaction may convert any related debit or credit into U.S. dollars in accordance with its then current policies. MasterCard currently uses a conversion rate that is either: (a) selected from a range of rates available in the wholesale currency markets (note: this rate may be different from the rate the association itself receives), or (b) the government-mandated rate. The conversion rate may be different from the rate in effect on the date of your transaction and the date it is posted to your account. We will impose a charge equal to 3% of the transaction amount (including credits and reversals) for each transaction (U.S. or foreign currency) that you conduct at merchants (including foreign websites) outside the 50 United States.

*To find the in-network ATM nearest you, click here. In-network ATM transactions are also surcharge free.

**When you use an ATM outside of our network, you may be charged a fee by the ATM operator in addition to our fee (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

***Check loads must be in increments of $20.

When and How Monthly Charges are Assessed. Your first monthly billing cycle lasts for 30 days and begins on the date you register your Temporary Card or sign up for your Card online, as applicable. Each subsequent billing cycle will end on the same day of the month each month. If a Monthly Charge is applicable, it will be assessed on the last day of your first monthly billing cycle and each month thereafter. We will assess a Monthly Charge for the life of the card, including if there is no money on your Card. If you have no money on your Card, your Card balance will be taken negative when we assess the Monthly Charge. As a courtesy, we will not charge your Card more than two Monthly Charges if you have no money on your Card. While You have a negative balance on your Card, your Card is still open and available for use. You may check your Card balance, review your transaction history, Obtain customer service, dispute transactions and reload your Card until Your Card expires. If you purchase your Card at a Kmart store and do not register your Card, we will assess a Monthly Charge beginning 90 days after the date you purchased the Card.

Fees for Additional Products, Service or Features: We may offer additional products, service and features from time to time. and the fees for those offerings will be disclosed to you at the time they are offered.

Will I be assessed a Monthly Charge even if I don't use the Card?

Yes. Your Card is subject to the Monthly Charge as long as it is open.

Will I be assessed a Monthly Charge even after the balance falls below $0?

Yes, we will continue to assess a Monthly Charge until the balance reaches -$11.90, at which point the fees will no longer accumulate.

How can I get my Monthly Charge waived each month?

We will waive the Monthly Charge in any billing cycle that you load at least $1,000 or have at least 30 qualifying purchases posted to your account. Qualifying purchases include completed transactions where you are paying for goods or services with your card. See your Cardholder Agreement to find out when your billing cycle starts and ends and for complete details about your card. Check your progress towards a Monthly Charge waiver on your Account Summary page.

Your Balance and Transaction History


How do I check my Card balance and transactions?

You may check your balance and transaction history online 24/7 by logging into your account on this website. You may also call customer support at 1-866-545-4752. There is no charge to check your balance online or over the phone. You can also request account alerts, a special feature that allows you to receive your Card balance to your email, cell phone or both. Additionally, you can register to be able to send a text message to Halogen Check Cashing Prepaid to request your balance. Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.

What are pending transactions?

This is the amount of money that has been set aside for purchases made with your Card, but have not yet been collected by the merchant.

What is the difference between purchases that are pending and posted?

Due to the way merchants process transactions, purchases may not post to your Card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a "pending" purchase until the merchant actually collects the money from us which is when it becomes a "posted" purchase. You can review your pending and posted purchases on the Transaction History page.
You can check your progress towards a Monthly Charge waiver on the Account Summary page. Don't worry. Any pending purchases that post after the current billing cycle will be counted in the next one.

Why is the amount pending sometimes different than what I actually spent?

  • Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your Card balance that is greater than your actual purchase amount.
  • Once your purchase is processed by the merchant, your Card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use.
  • Availability of the pre-authorized funds can take up to 10 (90 for car rentals) days to be released back into your Card balance.

I bought something but my balance doesn't show any money taken off. Why?

Many website and phone merchants process all of their orders at the end of the day. It may take 24-48 hours before you see the charge on your Card.
Another reason is that most website and phone order companies only charge your Card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

I bought something online and it was declined but I had enough money for the purchase. Why?

The purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your Card. If you need to update your address click here.

I bought something online and it was declined but I still got charged for the purchase. Why?

The funds were placed on hold to cover the cost of your purchase but you were declined because the address you provided to the merchant does not match the address we have on file for your Card. When this happens, it takes 10 business days for the funds to be released back to your Card.

I bought something for X amount of dollars, but my balance is only down by $1. Why?

Many website and phone merchants will do what's called a "dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Then, they'll charge the full amount.

What do I do if I have a question or think there is an error on my card?

In case of errors or questions about your card, write to us at Halogen Prepaid Customer Care, PO Box 5100 Pasadena, CA 91117. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your Card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the Card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. Click here for more details. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.


Card Expiration/Canceling


My Card is about to expire. How can I make sure I will receive my new Card?

Make sure the address you have on file with us is correct. If it is not, you can update it by logging into your account online, selecting the "Support" tab then "Edit Contact Info" under the "Account Settings". You can also call customer support at 1-866-545-4752 to update your address.
You must also meet both of the following requirements to receive a new Card:
  • have more than $0 on your Card 30 days prior to the expiration date
  • have reloaded or made a purchase on your Card within the last 90 days prior to the expiration date

How do I cancel my Card?

To cancel your Card you can call customer support at 1-866-545-4752. You can also log into your account online, go to the "Security" tab and then click on "Close Card." When your account is cancelled, all funds remaining on the Card will be converted into a check and mailed to the mailing address we have on record.

Account Alerts


What are Account Alerts?

Account Alerts are a special feature that will allow you to receive your Card balance to your email or cell phone or both. Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.

What type of Account Alerts can I choose from?


You can choose:
  • Daily Balance: get your balance sent to you every day
  • Weekly Balance: get your balance sent to you once a week (Mondays)
  • Reload Now Alerts: you get reload reminders when your balance gets to $25 or less
You can choose to receive any of these type of alerts sent to your email or as a text message to your cell phone. You can choose to have your account alerts sent to up to two different email addresses.

Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.

I am not getting the Alerts - What can I do?

  • Confirm your email address is accurate on your Halogen Reloadable Prepaid Account Alert Maintenance Web page
  • Confirm that your wireless plan and carrier allow for receipt of text messages
  • You will be unenrolled from account alerts if your Card has been inactive for 60 days. You may re-enroll at any time – log in and go to the Account Alerts page.
    You will receive alerts as long as you have purchase or reload activity in the last 60 days.

Why does the amount delivered on the Alert differ from what is shown online and over the automated telephone service?

The amount on the Alert is typically your balance from the night before the alert was sent. To be sure, please read the entire message as it contains the date and time that your balance was taken. The balance shown online and the automated telephone service is the most current balance.

How do I cancel the Alerts?

You can turn off cell phone and email alerts at any time through our website. Click here to stop account alerts.

Halogen Check Cashing Mobile


What is Halogen Check Cashing Mobile?

Halogen Check Cashing Mobile lets you access the most important features of Halogen Check Cashing on Your mobile phone. It's easy to use! with Halogen Check Cashing Mobile you can:
  • Check your balance
  • Find a reload location

Do I have to sign up for this service?

Yes, in order to use this service you have to register your cell phone number. To register, Click here.

How do I check my balance with this service?

Just send a text message "Bal Last4" to 43411 where Last4 is the last 4 digits of your Card number.

How do I find the nearest reload location?

Just send a text meassage "Loc ZipCode" or "Loc City State" to 43411.

How much does it cost?

Halogen Reloadable Prepaid does not charge for the use of Halogen Prepaid Mobile. However, standard text messaging rates may apply from your wireless carrier.